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It’s bound to happen that at some point you’ll be asked to do some work that you know will have a negative outcome.

How you say no on a software project can build resentment if you don’t establish clear boundaries – and decline the request with grace.

In this episode I share some tips I’ve found work well for diffusing resistance to your desire to do the work some other way. When you understand the person making the request better, you’ll do a better job aligning your message with their needs.

You will need to help them overcome the pressure they already feel to meet any commitment they already made to their boss.